Order Processing
Orders are not processed on weekends or holidays. All orders require a mandatory 1 day processing time if in stock. If it is a special order, or hair that is not in stock, please allow 7-10 business days for processing. Allow 1-5 business days depending on shipping option selected for delivery.
Shipping
All orders are shipped via USPS Priority Mail. Orders will be shipped once payment is maid and cleared. Shipping confirmation and tracking information is available via email as soon as your order ships. Again, allow 1 to 5 business days for delivery depending on the shipping option selected.
Express Shipping
If hair is in stock, all orders placed before 12pm central time will ship Express the same day. All orders placed after 12pm central time will be shipped out Express the following business day.
Returns
Please ensure that you thoroughly inspect your hair prior to install. We exercise a strict quality control process to ensure that our clients receive only the best virgin hair. Therefore, there are NO RETURNS, EXCHANGES ONLY. For exchanges, the items must be mailed in its original condition.
Any item that has been altered chemically or physically no longer qualify for an exchange. These alterations include coloring, perming, bleaching, cutting, blow-drying, washing, brushing, and combing. The item or items being exchanged must be unaltered, unworn, undamaged and all packaging must be included.
Items meeting the above conditions may be exchanged within 7 days of original receipt.